Your order is guaranteed!
Guaratee of receipt:
As long as you enter a valid and complete shipping address, I guarantee that you will receive your order. If you haven’t received your order within the DELIVERY ESTIMATES listed below, please let me know and I will investigate and re-ship. I will need your order number when you contact me – email@example.com
PLEASE NOTE, THEFT IS NOT COVERED UNDER THIS GUARANTEE, UNLESS INSURANCE IS PURCHASED (this is included in Express shipping, but must be requested for all other mail types and may not be available)
Guarantee against damage or defects:
If you receive an item that has been damaged in transit or is defective, please contact me, and I will send a replacement. When you write to me, I will need your order number and a detailed description of the damage or defect (a photo is best!) – firstname.lastname@example.org
PLEASE NOTE: on some items, scratching or color differences may occur along the edges or on the back. This is normal, as some items are hand-made or hand-altered.
Guarantee of order exactness:
I am human, and I work alone, so sometimes mistakes happen! If you received the wrong item or an item is missing from your order, please contact me and I’ll make it right. I will need your order number and details on what’s missing or incorrect – email@example.com
Since I work alone, processing time (time to get your order together before shipping) can take up to two weeks, but is usually less.
If you need your order within less than two weeks, please contact me before ordering to ensure I can get it to you in time!
With standard or economy shipping:
CANADA – 1-2 weeks, including processing time
USA – 1-3 weeks, including processing time
UK and WESTERN EUROPE – 2-3 weeks, including processing time
EVERYWHERE ELSE – Orders are normally received within 3 weeks, but sometimes up to 6 weeks depending on the reliability of the shipping service of the destination country.
With express / expedited shipping:
CANADA – 3-5 business days, including processing time (orders CAN be received within two days – if you need your order that quickly, please contact me beforehand to make sure I’m able to rush your order)
USA – 4-10 business days, including processing time (orders CAN be received within 3 days, if you need your order that quickly please contact me beforehand to make sure I can rush your order)
International Priority – 5-12 business days, including processing time. Faster shipping is available to certain countries but does cost more… please contact me for options if you need your order faster.
The shipping charges are “Flat-Rate”. This means, the shipping cost is the same no matter how many items ordered.
The following shipping options are available on most items. The economy shipping options is sometimes unavailable if an item in your order is too large or heavy to fit the economy rate parameters.
Economy shipping - $3, no tracking available
Standard shipping - $10, includes tracking
Express shipping - $20, includes tracking, insurance, and priority processing
Economy shipping - $2.50, no tracking available
Standard shipping - $6, includes tracking once arrived in the US
Express shipping - $49, includes tracking, insurance, and priority processing
Economy shipping - $3.50, no tracking available
Standard shipping (Asendia) - $8, includes tracking to MOST countries
Standard shipping (USPS) - $19, includes tracking to MOST countries
Priority shipping - $85, includes tracking, insurance, and priority processing
Shipping on orders over $65 is FREE, worldwide, via the least expensive option available.
Tracking is only available to certain countries. When available, I will attach it to your shipping confirmation.
SHIPPING COMPANY USED
Orders being shipped within Canada are sent via Canada Post.
Orders being shipped to the USA by standard or economy are sent via the US postal service through a forwarding agent here in Canada.
Orders being sent to the USA or Internationally by Express are sent via Canada Post.
Orders being sent to the following countries are sent via Asendia through a forwarding agent here is Canada: Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway, Russian Federation, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand
Orders being sent to all other countries are sent via USPS through a forwarding agent here in Canada.
Due to hygienic reasons, I cannot accept returns on jewellery. Please be sure to ask any questions you may have before ordering! I’ll be happy to provide further details.
PLEASE NOTE: on some items, scratching or color differences may occur along the edges or at the back. This is normal, as some items are hand-made or hand-altered.
The discount from coupon codes does not apply to shipping charges, unless the coupon is for free shipping.