Returns Policy

Returns are accepted under certain conditions only.
Unfortunately, I cannot accept returns on jewelry due to hygiene issues.


Guarantee against damage or defects:
If you receive an item that has been damaged in transit or is defective, please contact me, and I will send a replacement. When you write to me, I will need your order number and a detailed description of the damage or defect (a photo is best!) – info@pinznthingz.com

PLEASE NOTE: on some items, scratching or color differences may occur along the edges or on the back. This is normal, as some items are hand-made or hand-altered.


Guarantee of order exactness:
I am human, and I work alone, so sometimes mistakes happen! If you received the wrong item or an item is missing from your order, please contact me and I’ll make it right. I will need your order number and details on what’s missing or incorrect – info@pinznthingz.com


For more details regarding shipping, please see the SHIPPING POLICY section.