Q: Are you the same as that Etsy shop with the bad reviews?
A: NO! We are not on Etsy. Someone has been reselling our items there, and we are not affiliated. You can order from this website with confidence! Please don't let that imposter sully our reputation. If you have any questions, do not hesitate to contact us.
Q: Are your products lead-free and nickel-free?
A: All our products are lead-free. All products except pins are nickel-free (the "tie-tac" style pin backs are nickel-plated)
Q: How long does it take to ship to X?
A: Shipping times vary, but the average is 2-3 weeks worldwide. International orders sometimes take up to 4-6 weeks if there are delays with customs.
Q: Can I track my order?
A: Standard mail does not come with tracking. If you need a tracking number, please contact me for upgrade pricing.
Q: Will I be charged duty or import/customs fees?
A: Import laws vary by country, but so far I have not heard of any of my customers being charged any such fees. However, in the event that this does occur, all import/customs fees are the buyer's responsibility. I cannot mark shipments as "gift".
Q: Are your products safe for children?
A: Yes, but the small parts may be hazardous to very young children. It is recommended that children be monitored when handling small parts, so that they don't put them in their mouths.